FAQs

Shipping

How does free delivery work?

Free delivery to your door is automatically applied to:

  • All orders over R1,000 in Gauteng
  • All orders over R1,500 in the rest of South Africa

Where do you deliver to?

We deliver to anywhere in South Africa.

3 places to find delivery times and cost to your area:

  1. When you check out
  2. The questions below
  3. Our shipping policy

When will I receive my order?

Expected delivery time via Fastway:

  • GAU (1-3 days)
  • KZN; FS; NW; LP; MP (1-4 dyas)
  • WC; EC (2-4 days)
  • NC (3-5 days)

Expected delivery time via Pudo:

  • GAU (1-4 days)
  • KZN; FS; NW; LP; MP (1-4 dyas)
  • WC; EC (1-4 days)
  • NC (1-4 days)

What are your delivery costs?

Delivery cost via Fastway:

  • GAU (R90)
  • KZN; FS; NW; LP; MP (R125)
  • WC; EC (R150)
  • NC (R160)

Delivery cost via Pudo:

  • GAU (R60)
  • KZN; FS; NW; LP; MP (R60)
  • WC; EC (R60)
  • NC (R60)

Returns

How do I submit a return?

Email us at hello@gofetchpets.co.za with your request to return an item. Our team will review your request, issue a return authorisation number if approved, and provide next steps to proceed with your return.

How long do I have to submit a return?

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

When will I get my refund?

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.